Technological management model of the services and procedures provided by the municipalities.

Abstract

When referring to public innovation, municipal administrations must be governed by the digital government policy established by the Ministry of Information and Communications Technologies; The application of these policies is not so easy in municipal regions with development programs with a territorial approach (PDET). This research, framed under the quantitative approach, aims to structure a technological services management model that incorporates policies and guidelines under quality standards that allow the integration of a functional and efficient structure in the value chain of information technology processes, focused on in the public policy of rationalization of procedures and services, thus ensuring alignment in business objectives with the use and implementation of IT strategies.

The starting point was a diagnosis of the current state of the services and procedures presented in the municipalities of the province of Ocaña at the level of technological management, verifying the gap that exists between the entities of the national order and those of the territorial order based on the digital government index and institutional performance. Continuing with the analysis of the results obtained through the measurement instrument applied to public entities and, finally, the prioritized management objectives were identified at the intersection of alignment goals with business goals under the COBIT 2019 framework and that also structured the proposed model.