Application of the 8D methodology for problem solving: A case study in the automotive industry
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8D, 8D Automotive, 8D methodology, problem solving.
In important economic sectors, such as the automotive industry, problem solving plays an important role in quality assurance. A tool that helps us to describe, contain, correct and prevent any type of problem is the 8D methodology. It consists of 8 steps or phases that seek to solve a problem and prevent recurrences. This article deals with an application of this method within an automotive manufacturing company and details the steps that were carried out to solve the problem that arose.
P. Nieuwenhuis y P. Wells, The Global Automotive Industry, John Wiley & Sons Inc., 2015. DOI: https://doi.org/10.1002/9781118802366
Z. Xu, Y. Dang y P. Munro, «Knowledge-driven intelligent quality problem-solving system in the automotive industry,» Advanced Engineering Informatics, vol. 38, p. 1, 2018. DOI: https://doi.org/10.1016/j.aei.2018.08.013
C. Florena y N. Belu, «Application of 8d methodology - an effective problem solving tool in automotive industry,» Scientific Bulletin, Series: Electronics and Computer Science, vol. 29, p. 1, 2019. DOI: https://doi.org/10.26825/bup.ar.2019.005
K. Liang y Q. Zhang, «Study on the Organizational Structured Problem Solving on Total Quality Management,» International Journal of Business and Management, vol. 5, pp. 178-183, 2010. DOI: https://doi.org/10.5539/ijbm.v5n10p178
AIAG, IATF 16949:2016 Quality management system for organizations in the automotive industry, AIAG, 2016.
Z. Xu y Y. Dang, «Knowledge Promotes Quality Management: A Case Study of Quality Problem-Solving in Two Automotive Plants,» American Journal of Industrial and Business Management, vol. 11, p. 934, 2021. DOI: https://doi.org/10.4236/ajibm.2021.118057
A. Chlpeková, P. Večeřa y Y. Šurinová, «Enhancing the Effectiveness of Problem-Solving Processes through Employee Motivation and Involvement,» International Journal of Engineering Business Management, p. 1, 2014. DOI: https://doi.org/10.5772/59431
P. Kaplík, M. Prístavka, M. Bujna y J. Viderňan, «Use of 8D Method to Solve Problems,» Advanced Materials Research, vol. 801, pp. 95-101, 2013. DOI: https://doi.org/10.4028/www.scientific.net/AMR.801.95
American Society for Quality, «ASQ,» [En línea]. Available: https://asq.org/quality-resources/eight-disciplines-8d.
H. Gutierrez Pulido, Calidad total y productividad, Third ed., Ciudad de México: Mc Graw-Hill Interamericana Editores, 2009, p. 126.
A. Koncz y L. Pokorádi, «8D Usage in Automotive Industry,» 18th IEEE International Symposium on Computational Intelligence and Informatics, pp. 257-262, 2018. DOI: https://doi.org/10.1109/CINTI.2018.8928206
U.S. Department of Defense, «Corrective Action and Disposition System for Nonconforming Material,» 1986. [En línea]. Available: https://www.expresscorp.com/uploads/specifications/36/MIL-STD-1520C.pdf.
M. Hoffmann, «Complaint management using the extended 8D-method along the automotive supply chain,» Production Engineering - Research and Development, nº 1, pp. 91-95, 2007. DOI: https://doi.org/10.1007/s11740-007-0028-6
Quality-One International, «Quality-One International,» 2016. [En línea]. Available: https://quality-one.com/8d/. [Último acceso: 18 August 2021].
VDA, Association of the Automotive Industry Quality Management in the Automotive Industry., vol. 4, Druckerei Henrich GmbH, 1996, pp. 1-85.
L. Kumar Biban y D. Dhounchak, «RELEVANCE OF 8D METHODOLOGY,» Journal of Emerging Technologies and Innovative Research, vol. 4, p. 416, 2017.
VDA - QMC, 8D - Problem Solving in 8 Disciplines, Frankfurt: Henrich Druck + Medien GmbH, 2018, pp. 22-48.
A. Zarghami y D. Benbow, Introduction to 8D problem solving : including practical applications and examples, Milwaukee, Wisconsin: ASQ Quality Press, 2017, p. 5.
M. Koripadu y K. V. Subbaiah, «Problem Solving Management Using Six Sigma Tools & Techniques,» INTERNATIONAL JOURNAL OF SCIENTIFIC & TECHNOLOGY RESEARCH, vol. 3, pp. 91-93, 2014.
S. T. Dziuba, M. A. Jarossová y N. Gołębiecka, «Applying the 5 Why method to verification of non-compliance causes established after application of the Ishikawa diagram in the process of improving the production of drive half-shafts,» PRODUCTION ENGINEERING ARCHIVES, vol. 2, p. 16, 2014. DOI: https://doi.org/10.30657/pea.2014.02.05
In important economic sectors, such as the automotive industry, problem solving plays an important role in quality assurance. A tool that helps us to describe, contain, correct and prevent any type of problem is the 8D methodology. It consists of 8 steps or phases that seek to solve a problem and prevent recurrences. This article deals with an application of this method within an automotive manufacturing company and details the steps that were carried out to solve the problem that arose.
P. Nieuwenhuis y P. Wells, The Global Automotive Industry, John Wiley & Sons Inc., 2015. DOI: https://doi.org/10.1002/9781118802366
Z. Xu, Y. Dang y P. Munro, «Knowledge-driven intelligent quality problem-solving system in the automotive industry,» Advanced Engineering Informatics, vol. 38, p. 1, 2018. DOI: https://doi.org/10.1016/j.aei.2018.08.013
C. Florena y N. Belu, «Application of 8d methodology - an effective problem solving tool in automotive industry,» Scientific Bulletin, Series: Electronics and Computer Science, vol. 29, p. 1, 2019. DOI: https://doi.org/10.26825/bup.ar.2019.005
K. Liang y Q. Zhang, «Study on the Organizational Structured Problem Solving on Total Quality Management,» International Journal of Business and Management, vol. 5, pp. 178-183, 2010. DOI: https://doi.org/10.5539/ijbm.v5n10p178
AIAG, IATF 16949:2016 Quality management system for organizations in the automotive industry, AIAG, 2016.
Z. Xu y Y. Dang, «Knowledge Promotes Quality Management: A Case Study of Quality Problem-Solving in Two Automotive Plants,» American Journal of Industrial and Business Management, vol. 11, p. 934, 2021. DOI: https://doi.org/10.4236/ajibm.2021.118057
A. Chlpeková, P. Večeřa y Y. Šurinová, «Enhancing the Effectiveness of Problem-Solving Processes through Employee Motivation and Involvement,» International Journal of Engineering Business Management, p. 1, 2014. DOI: https://doi.org/10.5772/59431
P. Kaplík, M. Prístavka, M. Bujna y J. Viderňan, «Use of 8D Method to Solve Problems,» Advanced Materials Research, vol. 801, pp. 95-101, 2013. DOI: https://doi.org/10.4028/www.scientific.net/AMR.801.95
American Society for Quality, «ASQ,» [En línea]. Available: https://asq.org/quality-resources/eight-disciplines-8d.
H. Gutierrez Pulido, Calidad total y productividad, Third ed., Ciudad de México: Mc Graw-Hill Interamericana Editores, 2009, p. 126.
A. Koncz y L. Pokorádi, «8D Usage in Automotive Industry,» 18th IEEE International Symposium on Computational Intelligence and Informatics, pp. 257-262, 2018. DOI: https://doi.org/10.1109/CINTI.2018.8928206
U.S. Department of Defense, «Corrective Action and Disposition System for Nonconforming Material,» 1986. [En línea]. Available: https://www.expresscorp.com/uploads/specifications/36/MIL-STD-1520C.pdf.
M. Hoffmann, «Complaint management using the extended 8D-method along the automotive supply chain,» Production Engineering - Research and Development, nº 1, pp. 91-95, 2007. DOI: https://doi.org/10.1007/s11740-007-0028-6
Quality-One International, «Quality-One International,» 2016. [En línea]. Available: https://quality-one.com/8d/. [Último acceso: 18 August 2021].
VDA, Association of the Automotive Industry Quality Management in the Automotive Industry., vol. 4, Druckerei Henrich GmbH, 1996, pp. 1-85.
L. Kumar Biban y D. Dhounchak, «RELEVANCE OF 8D METHODOLOGY,» Journal of Emerging Technologies and Innovative Research, vol. 4, p. 416, 2017.
VDA - QMC, 8D - Problem Solving in 8 Disciplines, Frankfurt: Henrich Druck + Medien GmbH, 2018, pp. 22-48.
A. Zarghami y D. Benbow, Introduction to 8D problem solving : including practical applications and examples, Milwaukee, Wisconsin: ASQ Quality Press, 2017, p. 5.
M. Koripadu y K. V. Subbaiah, «Problem Solving Management Using Six Sigma Tools & Techniques,» INTERNATIONAL JOURNAL OF SCIENTIFIC & TECHNOLOGY RESEARCH, vol. 3, pp. 91-93, 2014.
S. T. Dziuba, M. A. Jarossová y N. Gołębiecka, «Applying the 5 Why method to verification of non-compliance causes established after application of the Ishikawa diagram in the process of improving the production of drive half-shafts,» PRODUCTION ENGINEERING ARCHIVES, vol. 2, p. 16, 2014. DOI: https://doi.org/10.30657/pea.2014.02.05
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