Impact of Digital Marketing on Colombian Business Competitiveness
Keywords:
Digital marketing, competitiveness, digital transformation, customer loyalty, social mediaAbstract
This article investigates how digital marketing impacts the competitiveness of Colombian SMEs in an
environment of constant technological transformations, new consumer habits, and greater penetration of
digital techniques in companies of all types and sizes. Using a qualitative and descriptive design, the
study gathered the perceptions of managers, coordinators, and staff from a private organization regarding
the use of digital tools, customer retention, two-way communication, and the democratization of market
access. The results show that tools such as social media, e-commerce, digital analytics, and content
marketing directly and positively enhance visibility, reputation, and growth, in addition to helping
segment the market, maintain interaction with the consumer, and accurately measure organizational
performance. Furthermore, it was found that the implementation of digital strategies strengthens
competitive positioning, as companies can respond more quickly to environmental changes while
adapting their communication and sales methods to the preferences of today's customers. However,
inequalities persist related to a lack of specialized training, cultural resistance to change, insufficient
investment in technology, and the absence of a coherent digital strategy—factors that limit full digital
transformation. Taken together, the findings underscore that digital marketing is a determining factor for
maintaining, innovating, and competing with products in a globalized, dynamic, and high-demand market,
where technological adaptability is considered a key differentiator.
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