Responsabilidad social corporativa: un análisis de caso en asociaciones del sector de restaurantes en Colombia

Fernando  Rodríguez-Fonseca; Hugo Fernando Castro-Silva; Marling Carolina Cordero-Díaz

doi:10.61799/2216-0388.968

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Corporate social responsibility management:a case analysis of associations in the Colombian restaurant sector

Fernando Rodríguez-Fonseca

Universidad Pedagógica y Tecnológica de Colombia

Hugo Fernando Castro-Silva

Universidad Pedagógica y Tecnológica de Colombia

Marling Carolina Cordero-Díaz

Universidad Pedagógica y Tecnológica de Colombia

DOI: https://doi.org/10.61799/2216-0388.968

Published

2021-12-01

Issue

Vol. 11 No. s4 (2021)

Section

Articulos

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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

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[1]

Rodríguez-Fonseca, F. et al. 2021. Corporate social responsibility management:a case analysis of associations in the Colombian restaurant sector. Mundo FESC Journal. 11, s4 (Dec. 2021), 261–277. DOI:https://doi.org/10.61799/2216-0388.968.

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https://plu.mx/plum/a/?doi=10.61799/2216-0388.968

Keywords:
Abstract

social welfare, sustainable development, corporate social responsibility, social responsibility

This article is approached from management sciences. Its objective is to make a proposal for the implementation of the Corporate Social Responsibility (CSR) system in Restaurant Associations located in the department of Boyacá - Colombia. The methodology used was descriptive, qualitative and quantitative, using surveys and interviews, it was possible to determine the characteristics of the establishments that make up the Associations, the needs and expectations of the interested parties in terms of CSR. It was established that few policies on corporate social responsibility have been developed by these Business Associations, in addition weaknesses were found in terms of environmental pollution, staff turnover, and lack of alignment between the units of the Associations. It is estimated that there are opportunities for improvement, for this, economic, environmental and social policies were designed, taking into account the expectations of the stakeholders. Likewise, a strategic planning exercise was developed to determine the mission, vision, values, strategies and objectives and finally, a CSR system implementation plan was proposed.

Corporate social responsibility management:a case analysis of associations in the Colombian restaurant sector

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