The dimensions of assertive communication in the labor relations of the administrative staff of the Francisco de Paula Santander Ocaña University (UFPSO)

Abstract

Globalization is a process that increasingly demands more from companies in terms of internal transformations, which is something that falls on their human resources, especially because these changes impact their behavior and the way they perceive the situations they experience, particularly at work, by having implications in the way they communicate what they feel and the levels of assertiveness with which they do so. This theme become the main reason for this research article, which had the purpose of determining the role of the dimensions of assertive communication in the labor relations of the administrative staff of the Francisco de Paula Santander Ocaña University. This was developed under a descriptive methodology, with a quantitative and cross-sectional approach, allowing the application of a structured survey based on the Likert scale, with which relevant results were obtained about the characterization of assertive strategies at work, non-verbal communication, assertive language handled by the population of administrative staff, as well as communication style, reactions to the work conflict and the degree of empathy with colleagues. Likewise, it was possible to establish the relationship between assertive communication and labor relations, a link that impacts all organizational processes and is correlated through factors such as respect for others, control of emotions and work recognition. Finally, it is concluded that the use of gestures, words and tone of voice used by the administrators create a positive dynamic when interacting with the work group and developing joint functions, since the statements expressed during the exchange of information are managed assertively.